Nationwide Shipping

We ship nationwide using the best possible shipping method to ensure a fast delivery. We ship Monday - Saturday, with some zip code restrictions. 

Deliveries are typically made between 8 AM and 9 PM. Please note that certain delivery dates may be unavailable depending on delivery location, holidays, and other factors. Unfortunately, we cannot guarantee a specific delivery date. 

Standard fees are generated depending on the selected delivery destination and package size. We partner with shipping carriers FedEx, USPS and UPS for all nationwide shipping. 

International Delivery

At this time, we are not offering international shipping (but we hope to one day!)

Returns

Given the perishable nature of our offerings, we do not accept returns, offer exchanges, and/or grant refunds on any goods sold unless the issue for return, exchange, and/or refund is the result of an error in our manufacturing, packaging, or handling of the goods. 

As a policy, we do not offer refunds for delays caused by one of our shipping partners due to weather, mechanical error, strikes, natural disaster, inaccurate shipping information, mistakes on the part of our shipping partners’ employees or similar reasons that are outside of our control. That said, we know how important it is for your package to be delivered on time and we may be able to offer accommodations in exceptional circumstances. 

We partner with FedEx, UPS and USPS to ship our products. 

A shipping confirmation email will be sent no later than the evening before your scheduled delivery date. 

If you are experiencing any issues with the tracking link provided and have the tracking number available, please search directly in the shipping carrier's website. 

FedEx Tracking

USPS Tracking

UPS Tracking

You do need to be at home to receive your order. Shipping carriers will leave your package in a secure location. You will receive an email confirmation with your package is out for delivery to help plan.

At this time, we’re unable to deliver to PO, FPO and APO boxes. If your recipient can only receive mail through a post office, please use the street address of the nearest location. 

If your order is accidentally placed to ship to a PO Box, we do not offer refunds for delays caused by delivery exceptions or non-delivery.

General: When providing your shipping address, please include thorough details such as the recipient’s name, suite or floor number, and department. We recommend contacting the business or building ahead of time to verify the most current delivery instructions. 

Businesses: For nationwide shipping orders, business deliveries can occur until 9 PM. If the mailroom or business is closed during delivery, a second attempt will be made the following day. Typically, packages are sent to a mailroom, so it’s the recipient’s responsibility to check for items once they are marked as delivered. Please be aware that we cannot assume responsibility for deliveries that are unsuccessful to businesses. 

Dorms: With many residence halls and thousands of students at colleges and universities, it’s essential to use the correct shipping address for your assigned room. Include the dorm name, floor number, and room number. 

Our carrier’s tracking numbers sometimes show a later delivery date initially because the estimated date is often generated before the package is fully processed into their system. 

Here’s how it works:

1. Initial estimate: When a label is created, the system makes an automatic delivery estimate based on the carrier’s standard delivery times. This initial date assumes typical handling times, but it doesn’t account for the package’s actual location or processing stage. 

2. Update Upon Scanning: Once the package is received and scanned into a carrier facility, the tracking information updates with a more accurate delivery date. This can shift the delivery date sooner or later based on real-time logistics. 

3. Unexpected Delays or Speedups: Sometimes, the carrier can accelerate processing due to shipping capacity, weather conditions, or optimized routes, which may lead to an earlier delivery than initially estimated. 

This process helps the carrier provide more accurate updates, even if the initial date might look different. 

Please be assured that this is very common. If you notice any delays after the initial update, please reach out so we can assist. 

We do everything we possibly can to make sure your order arrives on time, however once a package ships, there can be factors outside of our control that may alter delivery timelines. 

As a policy, we do not offer refunds for delays caused by one of our shipping partners due to weather, mechanical error, strikes, natural disaster, inaccurate shipping information, mistaken the part of our shipping partners’ employees or similar reasons that are outside of our control. That said, we know how important it is for your package to be delivered on time and we may be able to offer accommodations in exceptional circumstances. 

Tracking information will be sent in an auto-generated email when your package is getting prepared to ship. Please note that tracking information can be generated multiple days before a shipment is ready for pickup.

Email notifications will be sent when packages have been shipped, are out for delivery, and have been successfully delivered.

Please email us for assistance. At this time we are unable to process multiple addresses, however we will assist if possible.

We exist to make people happy—it’s as simple as that. If you’re unhappy with your order for any reason, please let us know by contacting the team at hello@cakebarstore.com. We do our best to personally reply to everyone in a timely manner, but please be aware that during high-volume times (like holidays!), it may take longer for you to hear back. We so appreciate the opportunity to make it right for you!